Privacy Policy

Account information you provide when registering — for example name, email address, and organisation.

Information generated as you use the Live3 platform, including device and station data tied to your account.

Standard request metadata (such as IP address, browser, and timestamps) generated automatically when you access the service.

To provide and operate the Live3 platform.

To maintain service health, troubleshoot issues, and prevent abuse.

To communicate with you about the service, including changes to this policy.

We do not sell your personal information.

We may share information with service providers who help us operate the platform, and with authorities when we are required to do so by law.

We take reasonable steps to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

You can request access to, or correction of, your personal information by contacting us using the details below. We will respond in line with applicable law.

You can delete your Live3 account at any time. In the mobile app it is under More → Profile → Delete account. On the web, or if you cannot sign in, email support@aeronsystems.com from your registered address and we will complete the deletion for you within 30 days.

Deleting your account removes your profile — name, email address, phone number, designation, address and profile photo — along with your dashboards, saved reports and report history, your alert rules and the phone numbers they notify, your graph presets and display settings, your station assignments, and your Live3 login. This cannot be recovered.

It does not remove your organisation's data. Live3 is used by organisations to run solar and weather monitoring stations, and the stations, their measurements and their configuration belong to the organisation that owns them rather than to any individual. Full details, for Live3 and for Aeron Zero, are at docs.aeronsystems.com/accounts.

We keep the security log of actions taken on stations — who changed a setting, assigned a station, or exported a report, and when — because an organisation needs to be able to answer who changed what on equipment it operates, and because we are required to.

Indian law (the CERT-In Directions issued under section 70B of the Information Technology Act, April 2022) requires us to enable logs of our systems and retain them securely for a rolling period of 180 days. For that period those entries continue to show your email address, even after your account has been deleted. After 180 days your name and email are replaced by an anonymous marker, and the entry keeps only what was done and when.

Measurements reported by stations are retained for as long as the organisation that owns the station holds an account with us, and are not linked to any individual user.

Questions about this policy? Email privacy@aeronsystems.com or reach us via the contact form on the Aeron Systems website.