Privacy Policy

Account information you provide when registering — for example name, email address, and organisation.

Information generated as you use the Live3 platform, including device and station data tied to your account.

Standard request metadata (such as IP address, browser, and timestamps) generated automatically when you access the service.

If you allow it, usage analytics and session recordings collected with PostHog and Vercel Analytics, described under “Analytics and session recording” below.

With your permission, Live3 uses two analytics tools to understand how the service is used and to find and fix problems. Neither runs, loads or sends anything until you choose “Accept” on the analytics notice. If you choose “Decline”, they stay off, and we remember that choice in your browser so we do not ask again.

PostHog (EU region, reached through Live3’s own web address). It records the pages you view and when you leave them, your clicks and other interactions with the page (autocapture), mouse movement and scrolling used to draw heatmaps, and a recording of your session that can be replayed, including a timeline of the requests the page makes. In the recording the values you type into form fields are masked, screens that show a credential (such as an access code, a key or a QR code) are blocked out, and the contents and login headers of Live3’s own requests are removed. Access tokens in web addresses are removed before anything is sent. If you are signed in, these records are linked to your Live3 account (your user id, name, email address and role) and to your organisation.

Vercel Analytics (provided by Vercel, which hosts Live3). It records page views and the address of each page you visit, with access tokens removed.

Your choice is stored in your browser’s local storage on this device, not on our servers. You can change it at any time with “Analytics settings” below or in the page footer. Withdrawing consent stops both tools from collecting anything further.

To provide and operate the Live3 platform.

To maintain service health, troubleshoot issues, and prevent abuse.

To communicate with you about the service, including changes to this policy.

We do not sell your personal information.

We may share information with service providers who help us operate the platform, and with authorities when we are required to do so by law.

We take reasonable steps to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

You can request access to, or correction of, your personal information by contacting us using the details below. We will respond in line with applicable law.

You can delete your Live3 account at any time. In the mobile app it is under More → Profile → Delete account. On the web, or if you cannot sign in, email support@aeronsystems.com from your registered address and we will complete the deletion for you within 30 days.

Deleting your account removes your profile — name, email address, phone number, designation, address and profile photo — along with your dashboards, saved reports and report history, your alert rules and the phone numbers they notify, your graph presets and display settings, your station assignments, and your Live3 login. This cannot be recovered.

It does not remove your organisation's data. Live3 is used by organisations to run solar and weather monitoring stations, and the stations, their measurements and their configuration belong to the organisation that owns them rather than to any individual. Full details, for Live3 and for Aeron Zero, are at docs.aeronsystems.com/accounts.

We keep the security log of actions taken on stations — who changed a setting, assigned a station, or exported a report, and when — because an organisation needs to be able to answer who changed what on equipment it operates, and because we are required to.

Indian law (the CERT-In Directions issued under section 70B of the Information Technology Act, April 2022) requires us to enable logs of our systems and retain them securely for a rolling period of 180 days. For that period those entries continue to show your email address, even after your account has been deleted. After 180 days your name and email are replaced by an anonymous marker, and the entry keeps only what was done and when.

Measurements reported by stations are retained for as long as the organisation that owns the station holds an account with us, and are not linked to any individual user.

Questions about this policy? Email privacy@aeronsystems.com or reach us via the contact form on the Aeron Systems website.